The problem we kept seeing.
Aesthetics clinics are run by talented, busy people, practitioners who are booked back-to-back, who care deeply about their clients, and who are genuinely great at what they do. But when someone messages their Instagram at 9pm asking about lip fillers, that message waits until morning. And by morning, that person has usually booked somewhere else.
That's not a customer service failure. It's a structural gap. No clinic owner can be available 24 hours a day. But the Instagram DMs keep coming regardless.
Runova was built to close that gap. Not with a clunky chatbot that sends scripted responses and frustrates customers, but with a real AI receptionist that has a genuine conversation, quotes real prices, answers real questions, and sounds like the clinic's own team.
We're based in Bristol, we're ICO registered, and every clinic we work with gets a done-for-you setup with no technical effort on their part. You tell us your treatments and we take it from there.
If you're losing bookings because DMs go unanswered overnight, Runova is built for you.
What we believe.
Done-for-you, always
Clinic owners shouldn't have to become software experts to use this. You fill in a form. We handle everything else. That's the deal.
Honest over impressive
We won't tell you Runova will solve all your problems. We'll tell you what it does, how well it works, and let you judge after a month of real use.
Compliance first
ICO registered. GDPR compliant. Every client signs a Data Processing Agreement before going live. This isn't an afterthought, it's the foundation.
Real support
You're not submitting a ticket to a support queue. You're talking to the person who built the product. That won't change as we grow.
Price that makes sense
Our pricing has to earn its keep. If Runova doesn't recover more than it costs in bookings, we want to know, and we'll fix it.
Built for the UK
GDPR, ICO, Meta's UK rules, built with UK compliance in mind from day one. Not retrofitted from a US product.
We take data seriously.
Every clinic we work with gets a signed Data Processing Agreement and a commitment that their patients' data stays isolated, secure, and never sold.
ICO Registered
Registered with the UK Information Commissioner's Office
GDPR Compliant
Full compliance with UK GDPR data protection requirements
DPA Signed
Data Processing Agreement signed before every clinic goes live
Data Isolated
Each clinic's data is completely isolated, zero cross-contamination
Ready to stop missing
overnight enquiries?
Two weeks free, no contract, done for you. Book a demo and we'll show you how it looks on a clinic like yours.
Book a free demo